AI implementationin Sati APP
Sati, safe space to share
Sati is a company that provides personal counselling services, where people can call a consultant to discuss their mood and current challenges. The company’s goal is to offer clients a space for open and safe conversation that helps them manage stress or difficult life situations.
“At first it wasn’t easy, but over time working with AI became easier and easier. It has definitely helped our company a great deal.”
Project topics
..find out what is new in the world of artificial intelligence
- 01
Finding the best match
For the best possible app experience
- 02
Call preparation
The call needs to be prepared in advance.
- 03
Recognition of critical cases
AI is trained to distinguish critical cases from standard ones.
- 04
Mood tracker
Everyone can track their own mood.
Solution design
Sati is a company that provides personal counselling services, where people can call a consultant to discuss their mood and current challenges. The company’s goal is to offer clients a space for open and safe conversation that helps them manage stress or difficult life situations. Sati decided to implement artificial intelligence to enhance its service delivery process, improve communication and better support its consultants.
AI was deployed to analyse conversations between clients and consultants. Using advanced natural language processing (NLP), the AI monitors the tone and emotional state of clients during conversations, helping consultants better understand the client’s current needs and mood. This technology is capable of analysing text or voice messages in real time and recommending to the consultant which approach to take in a given situation.
Talking with people
Striving to solve problems and listen
Flexible scheduling
AI also serves to personalise the counselling process. Based on previous conversations and analysed patterns, the AI can recommend specific questions or topics to the consultant that may be useful for the client. This ensures that every conversation is as focused as possible on the client’s needs and their specific situation.
By implementing AI into its process, Sati increased efficiency, improved client satisfaction and better equipped its consultants to deliver higher quality and more targeted services. Clients now have access to more personalised support, while consultants are better equipped with tools that allow them to provide relevant assistance at the right time.
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